Privacy Policy

1. Important Information and Who We Are

Purpose of This Privacy Policy

This policy describes how Clean Home Habits collects and processes personal information through your use of this website, including data you submit when you subscribe to updates, request a quote, or contact us.

This website is not intended for children, and we do not intentionally collect information about children.

Controller

Clean Home Habits is the data controller responsible for your personal information (referred to as “Clean Home Habits”, “we”, “us”, or “our” in this policy).

If you have questions about this policy or would like to exercise your rights, contact us using the details below.

Contact Details

Our full details are:

Clean Home Habits
1936 Una Ct, Fremont, California(CA), 94539
Email: privacy@cleanhomehabits.com

2. The Data We Collect About You

“Personal data” (or “personal information”) means information that can identify an individual. It does not include information that has been anonymized so it cannot identify you.

We may collect, use, store, and share different categories of personal information, including:

• Identity Data covers your name or similar identifiers.
• Contact Data covers addresses, email address, and phone number(s).
• Technical Data covers IP address, browser type/version, time zone and approximate location, device details, operating system/platform, and related technical information used to access this website.
• Profile Data covers preferences, interests, feedback, and survey responses.
• Usage Data covers how you use our website and interact with our content.
• Marketing and Communications Data covers your preferences for receiving communications and marketing.

We may also use Aggregated Data (for example, statistics or demographic insights). Aggregated data may be derived from personal data but does not directly or indirectly identify you.

We do not intentionally collect Special Categories of Personal Data (such as health, biometric, or similar sensitive information), nor do we intentionally collect information about criminal convictions or offenses.

3. How We Collect Your Personal Data

We collect information in a few ways, including:

Direct interactions

You may provide Identity and Contact Data by filling out forms or contacting us by phone, email, or other methods. This includes information you submit when you:

• Request a quote for our services;
• Subscribe to our newsletter or publications;
• Request marketing to be sent to you;
• Enter a competition, promotion or survey; or
• Give us feedback or contact us.

Automated technologies or interactions

When you browse our website, we may automatically collect Technical Data about your device and activity. This may be collected using cookies, server logs, and similar technologies.

Third parties or publicly available sources

We may receive personal information from third parties or public sources, such as:

• Technical Data from analytics providers such as Google;
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

4. How We Use Your Personal Data

We only use personal information where permitted by law. Common legal bases include:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

In many cases, we do not rely on consent as the sole legal basis to process personal data. Where consent is required (for example, certain marketing communications), you can withdraw it at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table above.

• Internal Third Parties: Other companies in Clean Home Habits Group.
• External Third Parties:
  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers.
  • Regulators and other authorities who require reporting of processing activities in certain circumstances.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at privacy@cleanhomehabits.com.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9. Changes to the Privacy Policy

We may update this policy from time to time. Updates will be posted on this page and, when appropriate, we may notify you by email. Please check back periodically for changes.